16 Nov Helpdesk Support Technician IT Support Training Courses United Kingdom
This online course is great for beginners just starting their careers and learning how to properly troubleshoot complex technical issues. The CCNA training course and exam teach networking fundamentals, IP services, help desk engineer security fundamentals, automation, and programmability. Having the CCNA essentially validates that you have the professional expertise and skills required to manage and optimize today’s most advanced networks.
Then it breaks down the proper ways to handle network hardware and what to do if your network connection isn’t up to par. Finally, the course concludes with a lesson in network security explaining what your reps can do to prevent a cyber-attack on your system. CompTIA A+ also has a security lesson that teaches your reps how to properly handle sensitive information.
IT Support FAQ
The Google IT Support Professional Certificate Cost will be $49/month and the course usually goes on for about eight to 12 months for the certification. You can also take up individual programs that are part of the course as mentioned above. There are no formal prerequisites for this IT Support Technician Online Course. However, a basic understanding of Information Technology, Customer Support, and their fundamental concepts would be beneficial.
In this post, we put together a list of the best Help Desk certifications that are currently available online, featuring both paid and free options. This article provides an overview of the top certifications available for help desk administrators and explains their benefits. Generally speaking, it costs around $300 USD per exam if taken at a Pearson VUE testing center or through an authorized testing partner.
IT Service Desk: Customer Service Fundamentals
Conversely, a certification proves that you have passed a certification exam. This indicates you have the skills to successfully do the job you are applying for. Certificates can help prepare you to get certified and add weight to your resume. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.
Overall, the role of an IT technician is to ensure that the organization’s technology is working properly and is secured, maintained, upgraded, and/or replaced as needed. Google IT support professional certificate is a course built to help freshers. This course covers end-to-end customer support fundamentals and coding for solving problems. It also includes system administration and security, networks, and operating systems. IBM’s IT Support Professional Certificate can prepare you for a role in IT in as little as three months.
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It prepares candidates to install, configure and maintain personal computers, mobile devices, printers and laptops. It also enables technicians to perform basic networking and PC troubleshooting skills, as well as interact with various operating systems. With more than 2 million users worldwide, it has the fastest-growing catalog of trainings and classes in the field of IT. Cybrary provides free IT courses on Systems Administration covering most in-demand skills for the role of systems administrator.
It is strongly recommended that administrators have a minimum of 9-12 months of experience before working towards this certification. With entry-level jobs in IT fetching an average salary of $50,800 per year, this field is extremely lucrative with a high potential for growth. In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029—faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.